Finance ministry to meet Infosys over portal glitch

Nirmala Sitharaman.

The Central Board of Direct Taxes on Tuesday said issues related to the glitches in the recently launched e-filing portal of the Income-Tax Department will be taken up at an interactive meeting on June 22 by the Ministry of Finance.

Some senior officials are scheduled to have a meeting with a team of Infosys on Tuesday, reported.

Other stakeholders including members from ICAI, auditors, consultants and taxpayers will also be a part of the meeting scheduled to be held between 11 am and 1 pm on June 22, a press release said.

“Written representations on the problems/difficulties faced in the portal have also been invited from the stakeholders. Representatives from the Infosys team will be present to answer queries, clarify issues and receive inputs on the working of the portal, to remove glitches and sort out issues faced by the taxpayers,” the release added.

Finance minister Nirmala Sitharaman on June 8 had sked Infosys and its Chairman Nandan Nilekani to fix technical glitches being encountered on the income tax department’s new e-filing website after users flooded her Twitter timeline with complaints.

Infosys was in 2019 awarded a contract to develop the next-generation income tax filing system to reduce processing time for returns from 63 days to one day and expedite refunds. The portal went live on June 7.

“I see in my TL grievances and glitches. Hope @Infosys & @NandanNilekani will not let down our taxpayers in the quality of service being provided,” she tweeted later.

TL here stands for timeline.

“Ease in compliance for the taxpayer should be our priority,” she said while quoting a tweet from a user who was unable to log in to the new e-filing portal.

Infosys had also developed the GST Network (GSTN) portal, used for GST payment and return filing. The software major had faced flak for the slow functioning of the GSTN portal.

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